Frequently asked questions
What payment methods do you accept?
We currently accept debit and credit card as well as PayPal payments. There is no cash payment on collection and all orders must be paid for in full on line before collection.
Returns and Refund Policy
We offer a 28 day return and refunds policy from the date of collection.
Please email shop@manchesterfutsal.com with your order number and details to arrange a refund or to replace an item.
All items being returned must be in new condition in original packaging and in a saleable condition.
Shipping costs to return items will be fufiled by you, and in the event of an exchange we will incur the cost of redelivering items
Make sure that you obtain proof of postage when sending items back to us
We cannot accept returns where the products have been ripped, torn or incorrectly washed
Personalised items cannot be returned unless they are faulty, so please take care when ordering and adding information
Caring for your Kit
Umbro’s commitment to the very highest standards in tailoring performance apparel means that our kits are not only technologically advanced but also resilient.
Included here are a few advisory notes intended to help you preserve the life and colour of your kit.
All garments may be subject to some discolouring as of general wear and only partially washed off mud and grass.
Follow garment care labels to minimise any colour loss or change.Try to avoid leaving kit bundled together and scrunched up when damp
Do not overfill washing machines as dirt can re-deposit causing discolouration.
After use, soak in warm water with appropriate (non-chlorine based) detergent for approx 2 hours prior to washing in the machine. This will help remove stains and reduce the chance of colour loss.
Washing above 40 degrees or tumble drying garments/applications will seriously damage the products.
MFC’s Official Shop will accept no liability should damage occur as a result.
Terms and Conditions
OVERVIEW
Welcome to our 'website', www.manchesterfutsalshop.com. By browsing and using this website, you are agreeing to comply with and be bound by our terms and conditions of use and our privacy policy. The manchesterfutsalshop.com website is operated by Manchester Futsal Group Ltd. Throughout the site, the terms “we”, “us” and “our” refer to Manchester Futsal Group Ltd.
We reserve the right to change these Terms and Conditions at any time. Any such changes will take effect when posted on the website and it is your responsibility to read the Terms and Conditions on each occasion you use this website.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
This page states the terms and conditions under which you use the manchesterfutsalshop.com website. Any use of this website means you agree with them.
PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy. Please view our Privacy Policy for more information.
CONTRACT FORMATION
Any order you make through the manchesterfutsalshop.com website is subject to acceptance and availability, we reserve the right to refuse your order at our discretion and for any reason without explanation.
PAYMENTS
Transactions are charged at the time the goods are ordered. Once your order has been placed you will receive an acknowledgement e-mail confirming receipt of your order. This email will only be an acknowledgment and will not constitute acceptance of your order. A contract between us for the purchase of the goods will not be formed until your payment has been approved.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
We accept all major credit/debit cards for payment as well as Paypal. If your credit/debit card is rejected by our online payment processing systems, please double-check that all the details you entered on the website were correct. The name and address details must match the cardholder address details held by your card issuer. If the problem persists, please contact your credit/debit card provider for more help and information.
All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to, or does not for any reason, authorise payment then you will be notified of this at the check-out stage, or shortly after placing your order.
DELIVERY OF ORDERS
We will make every effort to deliver goods within the estimated time scales; however delays are occasionally inevitable due to unforeseen factors. We shall be under no liability for any delay or failure to deliver the products within estimated time scales.
You will be notified as soon as possible and a new revised date of delivery will be given. Delivery at the moment is only by collection from Belle Vue Sports Village and further details will be emailed to you once your order has been placed.
EVENTS BEYOND OUR CONTROL
manchesterfutsalshop.com has no liability to you for the failure to deliver goods or any delay or damage or defect to the goods delivered that is caused by an event or circumstances beyond our control which include without limitation, acts of God, strikes, lockouts, industrial disputes, breakdown of systems or network access, war, riots, civil commotion, flood, fire explosion, civil commotion or governmental actions and any other similar events.
RETURNS
In the event that you are not entirely satisfied with your purchase, we offer 28 day return and refunds policy from the date of collection. Please email shop@manchesterfutsal.com with your order number and details to arrange a refund or to replace an item. We will issue a full refund on receipt of goods.
PRODUCTS
We reserve the right to discontinue any product at any time. Any offer for any product made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
MODIFICATIONS TO PRICES AND SERVICES
Prices for our products are stated on the website (in GBP Sterling) and are subject to change without notice. We also reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
On the occasional chance that an error may arise where prices are incorrectly displayed or prices change as a result of circumstances beyond our control, we will inform you of the correct price of the item when we receive your order. You will then be given the opportunity to cancel the order should you not wish to purchase the product concerned at that price.
AVAILABILITY
Manchester Futsal Group Ltd. strives to make sure everything displayed on the website is in stock and available to purchase. Occasionally items may have sold out. If any part of an order is unavailable the customer will be notified by email of any alternatives and or missing items. Items charged which is not available for delivery will be refunded.
PRODUCT WARRANTIES
Manchester Futsal Club Online Shop does not provide any warranties in relation to the goods sold on this website over and above its statutory requirement to provide goods that are fit for purpose and of a satisfactory quality under the current Sale of Goods legislation.
PROMOTIONS
Promotions run by manchesterfutsalshop.com must not be used in conjunction with any other offer.All promotions will finish on the specified date, no exceptions will be made. All promotions are subject to stock availability.
EMAIL NEWSLETTER
If you sign up to our newsletter we may use your email address to send you information about products or services. You can opt out of these at any point and you can ask for personal data to stop being recorded at any time.
EXTERNAL WEBSITES
Manchester Futsal Group Ltd. is not responsible for the content of any external websites that are linked to or from manchesterfutsalshop.com
Links to external websites from manchesterfutsalshop.com do not imply any endorsement of the material on these sites by manchesterfutsalshop.com or any association with their owners or operators.
CUSTOMER SERVICES
The best way to contact us is by email to shop@manchesterfutsal.com. If you get in touch on a weekend or bank holiday someone will get back to you when we next reopen for business.
CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at info@manchesterfutsal.com
Privacy Policy
The following information should cover all of the questions that you have regarding our privacy policy but if it doesn’t then please get in touch with info@manchesterfutsal.com
This Privacy Policy may also be changed and updated, we will inform you of any major changes but you can always refer back to this page whenever you wish to check on our policy.
When you are using the Manchester Futsal Online Shop, Manchester Futsal Group Ltd. is the data controller.
billing/delivery address, name of child, team played for, order number, email address, contact number. Also for your security we will keep an encrypted record of your login and password. We also keep details of any online interactions had between us. We also track and keep details of your shopping preferences, detail of your visits to the website and information gathered by the use of cookies in your web browser.
With regards to the following list, this information is completely your choice as to whether you want to share this information with us, such as payment information and social media username.
use your personal data to email you any relevant promotions or offers. This is a service you can opt of of by emailing info@manchesterfutsal.com.
parties.
If you require us to delete any information that we have and would like to stop receiving email communications from us. You can get in touch with us anytime at info@manchesterfutsal.com for more information. We only use data that has been given to us with consent and we rely on legitimate interest to contact our customers.
Delivery
All shop Items are processed at the end of each month. We currently offer standard UK delivery for a flat rate of £3.99