Frequently asked questions

What payment methods do you accept?


We currently accept debit and credit card as well as PayPal payments. There is no cash payment on collection and all orders must be paid for in full on line before collection.




Returns and Refund Policy


We offer a 28 day return and refunds policy from the date of collection.

Please email shop@manchesterfutsal.com with your order number and details to arrange a refund or to replace an item.

All items being returned must be in new condition in original packaging and in a saleable condition.

Shipping costs to return items will be fufiled by you, and in the event of an exchange we will incur the cost of redelivering items

Make sure that you obtain proof of postage when sending items back to us

We cannot accept returns where the products have been ripped, torn or incorrectly washed

Personalised items cannot be returned unless they are faulty, so please take care when ordering and adding information




Caring for your Kit


Umbro’s commitment to the very highest standards in tailoring performance apparel means that our kits are not only technologically advanced but also resilient.

Included here are a few advisory notes intended to help you preserve the life and colour of your kit.

All garments may be subject to some discolouring as of general wear and only partially washed off mud and grass.

Follow garment care labels to minimise any colour loss or change.Try to avoid leaving kit bundled together and scrunched up when damp

Do not overfill washing machines as dirt can re-deposit causing discolouration.

After use, soak in warm water with appropriate (non-chlorine based) detergent for approx 2 hours prior to washing in the machine. This will help remove stains and reduce the chance of colour loss.

Washing above 40 degrees or tumble drying garments/applications will seriously damage the products.

MFC’s Official Shop will accept no liability should damage occur as a result.




Terms and Conditions


OVERVIEW

Welcome to our 'website', www.manchesterfutsalshop.com. By browsing and using this website, you are agreeing to comply with and be bound by our terms and conditions of use and our privacy policy. The manchesterfutsalshop.com website is operated by Manchester Futsal Group Ltd. Throughout the site, the terms “we”, “us” and “our” refer to Manchester Futsal Group Ltd.

We reserve the right to change these Terms and Conditions at any time. Any such changes will take effect when posted on the website and it is your responsibility to read the Terms and Conditions on each occasion you use this website.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

This page states the terms and conditions under which you use the manchesterfutsalshop.com website. Any use of this website means you agree with them.

PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy. Please view our Privacy Policy for more information.

CONTRACT FORMATION
Any order you make through the manchesterfutsalshop.com website is subject to acceptance and availability, we reserve the right to refuse your order at our discretion and for any reason without explanation.


PAYMENTS
Transactions are charged at the time the goods are ordered. Once your order has been placed you will receive an acknowledgement e-mail confirming receipt of your order. This email will only be an acknowledgment and will not constitute acceptance of your order. A contract between us for the purchase of the goods will not be formed until your payment has been approved.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
We accept all major credit/debit cards for payment as well as Paypal. If your credit/debit card is rejected by our online payment processing systems, please double-check that all the details you entered on the website were correct. The name and address details must match the cardholder address details held by your card issuer. If the problem persists, please contact your credit/debit card provider for more help and information.
All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to, or does not for any reason, authorise payment then you will be notified of this at the check-out stage, or shortly after placing your order.


DELIVERY OF ORDERS
We will make every effort to deliver goods within the estimated time scales; however delays are occasionally inevitable due to unforeseen factors. We shall be under no liability for any delay or failure to deliver the products within estimated time scales.
You will be notified as soon as possible and a new revised date of delivery will be given. Delivery at the moment is only by collection from Belle Vue Sports Village and further details will be emailed to you once your order has been placed.

EVENTS BEYOND OUR CONTROL
manchesterfutsalshop.com has no liability to you for the failure to deliver goods or any delay or damage or defect to the goods delivered that is caused by an event or circumstances beyond our control which include without limitation, acts of God, strikes, lockouts, industrial disputes, breakdown of systems or network access, war, riots, civil commotion, flood, fire explosion, civil commotion or governmental actions and any other similar events.

RETURNS
In the event that you are not entirely satisfied with your purchase, we offer 28 day return and refunds policy from the date of collection. Please email shop@manchesterfutsal.com with your order number and details to arrange a refund or to replace an item. We will issue a full refund on receipt of goods.

PRODUCTS
We reserve the right to discontinue any product at any time. Any offer for any product made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

MODIFICATIONS TO PRICES AND SERVICES
Prices for our products are stated on the website (in GBP Sterling) and are subject to change without notice. We also reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
On the occasional chance that an error may arise where prices are incorrectly displayed or prices change as a result of circumstances beyond our control, we will inform you of the correct price of the item when we receive your order. You will then be given the opportunity to cancel the order should you not wish to purchase the product concerned at that price.

AVAILABILITY
Manchester Futsal Group Ltd. strives to make sure everything displayed on the website is in stock and available to purchase. Occasionally items may have sold out. If any part of an order is unavailable the customer will be notified by email of any alternatives and or missing items. Items charged which is not available for delivery will be refunded.

PRODUCT WARRANTIES
Manchester Futsal Club Online Shop does not provide any warranties in relation to the goods sold on this website over and above its statutory requirement to provide goods that are fit for purpose and of a satisfactory quality under the current Sale of Goods legislation.

PROMOTIONS
Promotions run by manchesterfutsalshop.com must not be used in conjunction with any other offer.All promotions will finish on the specified date, no exceptions will be made. All promotions are subject to stock availability.

EMAIL NEWSLETTER
If you sign up to our newsletter we may use your email address to send you information about products or services. You can opt out of these at any point and you can ask for personal data to stop being recorded at any time.

EXTERNAL WEBSITES
Manchester Futsal Group Ltd. is not responsible for the content of any external websites that are linked to or from manchesterfutsalshop.com
Links to external websites from manchesterfutsalshop.com do not imply any endorsement of the material on these sites by manchesterfutsalshop.com or any association with their owners or operators.

CUSTOMER SERVICES
The best way to contact us is by email to shop@manchesterfutsal.com. If you get in touch on a weekend or bank holiday someone will get back to you when we next reopen for business.

CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at info@manchesterfutsal.com




Privacy Policy


This Privacy Policy will explain the detail of the types of personal data we may collect about you when you interact with us through our website. It will also detail how the Manchester Futsal Group Ltd. will store and handle that data to make sure that it is kept safe.
The following information should cover all of the questions that you have regarding our privacy policy but if it doesn’t then please get in touch with info@manchesterfutsal.com
This Privacy Policy may also be changed and updated, we will inform you of any major changes but you can always refer back to this page whenever you wish to check on our policy.
When you are using the Manchester Futsal Online Shop, Manchester Futsal Group Ltd. is the data controller. The data protection law sets out different reasons as to why companies collect and process your personal data. Reasons as to why the Manchester Futsal Group Ltd. are included as follows. Firstly consent, we ask for consent for example when you sign up for a mailing list, so that we can send you relevant information. There is also legal compliance. If it is a requirement of the law, due to illegal activity such as fraud, it may be the case that we need to collect and process your data to pass onto law enforcement officials. Also in the case of legitimate interest. We would require data such as your purchase history that would help us to send you personalised deals and offers. Also contractual obligations, for example when you place and order with us for home delivery. You supply your address and we collect that information so that we can fulfil a service to deliver your purchases to you. Your personal data will be collected when you visit the Manchester Futsal Club online shop. Also when you create an account with us or any online purchase. If you interact with any of our competitions, promotions or social media this data will also be recorded. When you sign up to join our mailing list your data will also be collected. If you contact us by email for any reason, a record of this is kept. The data the we collect includes name,
billing/delivery address, name of child, team played for, order number, email address, contact number. Also for your security we will keep an encrypted record of your login and password. We also keep details of any online interactions had between us. We also track and keep details of your shopping preferences, detail of your visits to the website and information gathered by the use of cookies in your web browser.
With regards to the following list, this information is completely your choice as to whether you want to share this information with us, such as payment information and social media username. Our main goal towards our customers is to provide a customer experience that is of the highest standard.The reasons as to how and why we use your personal data is as follows. To protect both our business and your account from fraudulent activity. This is done with a legitimate interest to monitor and quickly resolve any issues. With your full consent we will
use your personal data to email you any relevant promotions or offers. This is a service you can opt of of by emailing info@manchesterfutsal.com. The data that you supply and use on the Manchester Futsal Club Online shop is treated with the appropriate steps to protect and we regularly monitor our system for any possible vulnerabilities. We also only keep your data for as long as it is necessary for the purpose of why it was collected and we would only ever share your information with trusted third
parties. As a customer you have the right over your personal data. You have the right to request any personal data that we hold about you. You also have the right to the correction of any data that we hold about you that is incomplete, wrong or outdated.
If you require us to delete any information that we have and would like to stop receiving email communications from us. You can get in touch with us anytime at info@manchesterfutsal.com for more information. We only use data that has been given to us with consent and we rely on legitimate interest to contact our customers. If at any time you feel that the data you have given us has not been used and handled correctly. Also if you are unhappy with our communication and response to your requests regarding personal data, you have the right to lodge a complaint with the Information Commissioner’s Office either by phone (0303 123 1113) or by accessing their website at www.ico.org.uk/concerns (this will open in a new window and please not that we can’t be responsible for the content of external websites). For any customers based outside of the UK, you can lodge a complaint with the relevant data protection regulator in your country of residence. Contact us for more information. Regarding any international custom there is the need for us to transfer your personal data between countries so that we can fulfil your order. By ordering items from our site, this means you have given your consent for us to transfer whatever data is needed. If you require any more information on any points listed here, or have any additional questions please email info@manchesterfutsal.com




Delivery


All shop Items are processed at the end of each month. We currently offer standard UK delivery for a flat rate of £3.99 Delivery time applies from the date your order is dispatched. You will recieve an email when your order has been dispatched. There may be circumstances beyond manchesterfutsalshop.com control which may lead to delays and manchesterfutsalshop.com cannot be held responsible for any delays incured by our couriers





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© 2020 by Manchester Futsal Group Ltd.